Canceling a dispute
If you reached an agreement with the seller, you can withdraw the dispute and the order goes back on track.
Canceling it
- 1Go to My wallet → Transactions → Purchases tab.
- 2On the row of the purchase In dispute, press Cancel dispute and confirm with your wallet.
- 3The order goes back to its normal course (escrow and its window), the case's thread closes with the message «The dispute was canceled by the person who opened it» and the seller is notified.
Only the buyer, who opened the dispute, can cancel it; the seller has no such option. Canceling makes sense when the seller already fixed the problem or you reached an agreement. If needed, it can be opened again while the original deadline is still alive, up to three openings per purchase, and that deadline is not renewed.
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