Following a dispute (seller)
Where to see your disputed sales, what the verdict means and how your money ends up in each outcome.
Your follow-up
- 1When a buyer disputes one of your sales, you're notified via the bell and by email right away.
- 2In My sales that sale shows the red In dispute badge («The money is held until the dispute is resolved») and its net moves to Frozen by dispute in My wallet.
- 3The team reviews the case and both parties' evidence and decides a split — the full process is in How a dispute is resolved.
- 4When it's resolved we notify you via the bell and by email. In the sale details you'll see the exact breakdown: Returned to buyer, You kept, fee and net — with «0.00 returned» if it was ruled in your favor.
If the buyer cancels the dispute (for example, because you helped them solve their problem through your support channel), the sale returns to its normal escrow course. Responding quickly through your Buyer support channel is your best defense: many disputes are avoided right there.
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