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Contact Bernuvia

The contact form gets a reply within 72 business hours; for purchases with a problem, the Dispute center.

The right channel for each thing

  • Questions, suggestions or anything else → the contact form. We reply to the email you leave, usually within 72 business hours.
  • A problem with a specific purchase → the Dispute center: your case gets its own thread with the team.
  • A platform malfunction → the bug report from your dashboard.
  • A question about the template you bought → the seller's Support channel, visible on your purchase's card in My purchases.

The form, step by step

  1. 1Go to Contact (it's also linked in the footer).
  2. 2When signed in you only write the subject and message (the sender is your account). Signed out, leave your name and email, and confirm with a 6-digit code we send you.
  3. 3Solve the little anti-bot sum and click Send message.

We accept one message every 24 hours per person, so we can answer everyone properly. There's no phone or live chat; the form is the official channel.

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Didn't solve it? Write to us from Contact or go back to the Help Center.