What happens if your subscription lapses or the charge fails
Grace days with daily retries; if the charge doesn't go through, your templates are hidden — not deleted — until you reactivate.
The sequence, in order
- 1If the charge fails (no balance or no valid authorization) a grace period of 2 days opens, and we notify you by email and via the bell. During the grace period the charge retries every day: just deposit balance and it goes through on its own.
- 2If the grace period ends without a successful charge, your account goes back to Explorer and all your templates become hidden from the marketplace — nothing is deleted or lost: reviews, sales and history stay intact.
- 3When entering Sell, My templates, Reviews or Promotions you'll see the lock with the Go to My subscription button. My sales and My wallet stay open: your money is never blocked because of the membership.
In Subscription you'll see preventive warnings — for example, if your balance won't cover the next charge — so it never catches you by surprise.
Didn't solve it? Write to us from Contact or go back to the Help Center.