Order lifecycle

An order is a state machine. Every purchase starts in the same place and ends in one of three final states. What can happen at each point is written in the contract, not in a policy that can be changed along the way.

Every step has an owner, and that is the whole list. The contract rejects any other attempt, wherever it comes from.

• You, the buyer: you pay the quote, accept delivery (which releases early), open the dispute, withdraw it and close it once the deadline passes.
• The seller: marks the delivery and can refund you on their own, as long as no dispute is open.
• The dispute committee: only inside a dispute. It decides the split and can extend the deadline once, by another 30 days.
• The clock: once the window ends with no dispute, anyone can execute the release to the seller. The result is the same whoever executes it.

The release window is 24 hours from the payment and it is written into the order. Once it ends, the contract allows the release to the seller: the 3.8% fee is deducted and the rest is credited to them inside the contract, ready to withdraw.

• Nobody has to approve anything: the transition is allowed from the second the window ends.
• The fee only comes out of the seller's share, never out of what goes back to you.
• If the contract was paused, that time is given back to both sides and the deadlines shift: nobody loses their window because of a stoppage.

Three states are final. Once the chain writes them, there is no way back and no undo button.

• Released: the money is the seller's. No dispute is possible on that order any more.
• Refunded: the amount came back to you, the download of that template is revoked and the template cannot be bought again.
• Resolved: the decided split has already been executed. Correcting it takes a new decision with the same approvals, not an undo.
• Accepting delivery is irreversible too: it releases the payment and gives up the dispute.

The exact state and the counter live in two different places, depending on what you want to do.

1. 1My purchases shows the simple label (Purchased, In dispute or Refund) and, while the window is still alive, how much time you have left to dispute.
2. 2My wallet, Transactions block, Purchases tab: that is where the exact state of each order lives, with the amount and the date.
3. 3Clicking a row opens the detail with the order identifier and, if the payment is already on chain, the View on Polygonscan button.

Every state change that happens on chain leaves a public event. You do not need a Bernuvia account to read it, and it does not depend on us telling it right.

• The payment that entered escrow, with date and time.
• The release to the seller, with the fee that was deducted and whether it was by deadline or by acceptance.
• The refund to the buyer and the resolution of a dispute, if there was one.